Category Archives: Internet

All information that pertains to general internet troubleshooting.

Trending Issues

Here are some trending issues and some good to know facts for troubleshooting current day network and internet connectivity issues. Unable to connect to D-Link WiFi with Apple Device Stability Bulletin: D-Link Routers Feel free to comment with any trends … Continue reading

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Current Outages

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Tracking Bandwidth

With Internet plans that limit the amount of bandwidth usable per day / month it may be important to be able to track the amount of bandwidth Some operating systems come with utilities to track bandwidth: OSX Activity Monitor https://support.apple.com/en-ca/HT201464 Windows 8/10 Task … Continue reading

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Internet Questions

Post any assorted internet questions here Such as: Question: How do I obtain a new IP Address? Answer: DSL -> Re-authenticate your PPPoE session Cable -> Change your WAN MAC address on your router/connected device

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Automated Internet Diagnostics

Download the Diagnostic Script This application collects necessary information in order to diagnose network connection problems and sends the results to a user specified email address for review as well as displays them in a formatted html page to the … Continue reading

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Useful Links

HighSpeed.Tips Diagnostic Script   Speed Tests  Name Notes  Mobile Friendly speedtest.net IOS/Android App performance.cira.ca Yes testmy.net Not reliable Yes bandwidthplace.com Closest server is NY Yes fast.com  Powered by Netflix Yes speedof.me Yes Diagnostic Tools     Name Description DSLReports Tools … Continue reading

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Wireless (802.11) Troubleshooting

Contents Potential Symptoms Low bandwidth / High Ping / Packet Loss Intermittent Service Low Range Unable to Connect to Wi-Fi (Gathering Network Requirements / Other Error) SSID isn’t listed Can’t remember WPA key Also: Environmental Factors General Advice Low bandwidth / … Continue reading

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Advanced Internet Troubleshooting

Slow Browsing Perform speed test to eliminate potential for ‘perceived’ slow speeds Check Line Stats/RF values Perform Factory Reset on Cable Modem (Not DSL) Check Ethernet/Wifi Connection speed Check for Packet Loss Isolate Packet Loss Replace Physical connections Bypass troublesome … Continue reading

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General Internet Troubleshooting

What is required for “Internet” to work? Physical Connection: Ethernet / Wi-Fi Check: Fix Modem Lights Router Lights Ethernet/Wireless Adapter Status No Online: -Fix RF No DSL: -Fix Sync No Link/Network Cable unplugged: -Check Ethernet cable -Try different device/port -Ethernet Drivers IP Address … Continue reading

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DNS Servers

Level 3 Communications 4.2.2.1 4.2.2.2 Google 8.8.8.8 8.8.4.4 2001:4860:4860::8888 2001:4860:4860::8844 OpenDNS 208.67.222.222 208.67.220.220 Bell 207.236.176.30 207.236.176.21 Rogers 64.71.255.198 64.71.255.202 Execulink 199.166.6.5 TekSavvy 206.248.154.22 206.248.154.170 76.10.191.198 76.10.191.199 eBox 69.28.239.8 69.28.239.9 74.116.184.8 Eastlink 24.222.0.33 24.222.0.5 Start.ca 64.140.114.21 64.140.114.22 64.140.114.23 – These are … Continue reading

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