Help
The Help Page provides an overview of the configuration and information about how to troubleshoot the Cable Modem.
| Status |
| Signal |
| Addresses |
| Configuration |
| Logs |
| Help |
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Software Version: SB5101NU-2.1.7.0-GA-00-388-NOSH
Hardware Version: 1
MIB Version: II
GUI Version: 1.0
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The Configuration Manager is divided into several pages, each with a unique purpose. To access any one of these pages, click on the appropriate link at the top or bottom of each page. To update the information while viewing these pages, press the Refresh button on your browser.
| Item | Value |
| Status | The Status Page provides information about the startup process of the Cable Modem. When you first access the Cable Modem, this page is displayed. The last line of the Status Page gives the status of the Cable Modem. Under normal conditions this should read "Operational". If the last line does not read "Operational", a Standard Checkup should be performed. |
| Signal | The Signal Page provides information about the connection between the Cable Modem and the cable company. |
| Addresses | The Addresses Page provides information about the network connection between the Cable Modem and your computer. Also, it provides details about the connection between the Cable Modem and the service provider's computer systems. |
| Configuration | The Configuration Page provides information about the current configuration of the Cable Modem. |
| Logs | The Logs Page provides diagnostic messages generated by the Cable Modem. It is intended for use by a qualified technician. |
| Help | The Help Page provides information about how to troubleshoot the Cable Modem. |
| Standard Checkup | |
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· Check to make sure that the coaxial cable connecting your Cable Modem to the cable wall outlet is connected, and that the screws have been tightened. · Check to make sure that the power cord on the Cable Modem is plugged into a wall outlet, and that the Power light on the front of the Cable Modem is on. · If connection is Ethernet, check to make sure that the 10/100BaseT Ethernet cable between the Cable Modem and your computer is connected, and that the connectors have been pushed in until they clicked. · If connection is USB, check to make sure that the USB cable between the Cable Modem and your computer is connected, and that the connectors have been pushed in until they are fully seated. · Check to make sure that the Send, Receive, and Online lights on the front of the Cable Modem are on or blinking. If the lights are off and do not blink, reboot the modem by disconnecting and reconnecting the power plug in the back of the modem. · Please consult the Cable Modem User Guide for additional information. |
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