PPP Server Connection Test Pass: Indicates that your DSL modem can see the PPP server (the DSL modem received a PADO packet from the PPP server). Fail: Indicates that the DSL modem cannot see the PPP server (the DSL modem did not receive a PADO packet from the PPP server). A flashing green PPP LED on the modem signifies an attempt to establish a PPP connection. If the test fails, follow the troubleshooting procedures listed below and rerun the diagnostics tests by clicking on the Rerun Diagnostic Tests button at the bottom of this page. If all the tests pass, close and restart your Web browser to access the Internet. Troubleshooting: NOTE: If Test Ethernet connection to ATM fails, this test result displays N/A. After turning on your DSL modem, wait for at least one minute to establish a connection. Run the diagnostic tests again by clicking on the Rerun Diagnostic Tests button at the bottom of this page. Turn off the power to the DSL modem, wait 10 seconds and turn it back on. Wait at least one minute for the modem to establish a connection. If the PPP LED on the modem turns solid green, close your Web browser and restart it. With the modem on, press the external reset button on the DSL modem for at least five seconds and release it. This resets the DSL modem to its default settings. Wait for the DSL modem to completely restart, then close and restart your Web browser. To reconfigure the modem, type your DSL Account username and password. If this is the first time you are setting up your DSL modem, you may need to reconfigure your VPI/VCI settings. Contact ISP Technical Support for assistance. Contact ISP Technical Support if you have tried all of the above and still are experiencing a fail condition.
If the test fails, follow the troubleshooting procedures listed below and rerun the diagnostics tests by clicking on the Rerun Diagnostic Tests button at the bottom of this page. If all the tests pass, close and restart your Web browser to access the Internet.
Troubleshooting:
NOTE: If Test Ethernet connection to ATM fails, this test result displays N/A.
After turning on your DSL modem, wait for at least one minute to establish a connection. Run the diagnostic tests again by clicking on the Rerun Diagnostic Tests button at the bottom of this page.
Turn off the power to the DSL modem, wait 10 seconds and turn it back on. Wait at least one minute for the modem to establish a connection. If the PPP LED on the modem turns solid green, close your Web browser and restart it.
With the modem on, press the external reset button on the DSL modem for at least five seconds and release it. This resets the DSL modem to its default settings. Wait for the DSL modem to completely restart, then close and restart your Web browser. To reconfigure the modem, type your DSL Account username and password.
If this is the first time you are setting up your DSL modem, you may need to reconfigure your VPI/VCI settings. Contact ISP Technical Support for assistance.
Contact ISP Technical Support if you have tried all of the above and still are experiencing a fail condition.